We offer only the highest quality footwear. To back this, we offer a lifetime guarantee on the workmanship of each shoe we sell.
If at any time you experience an issue in the workmanship of your shoe, please contact us immediately so we can review the issue. We will determine, at our option, if the shoe will be replaced.
The issues covered by our warranty are as follows:
- Sole separating from shoe
- Stitching defects
- Defects in material or workmanship
Every shoe is subjected to normal wear and tear during use and our warranty does not cover the following:
- Wear/damage to sole
- Wear/damage to heel
- Any physical damage to the shoe
- Rips/Tears in the leather unless caused by material defect
- Accidental damage
- Damage resulting from misuse
- Any Hartt shoe made before 2017
- Any issue relating to shoe laces/dust bags/shoe boxes
- Any issues relating to improper maintenance
- Issues resulting from water damage
Our first priority will always be ensuring our customers enjoy our products. Please contact us at any time to discuss any potential issues you may have with your shoe.